Shipping policy

下面是可直接粘贴到 Shopify 的英文版。时间按婚纱店常用范围拟定；如实际物流不同，上线前修改对应数字。

Shipping Policy

Last updated: August 26, 2026

Thank you for shopping with SOLIVELLE BRIDAL. We carefully prepare every order to help ensure your gown arrives safely and beautifully.

Order Processing

Orders are processed after payment has been successfully confirmed.

Ready-to-ship items: Typically processed within 3–7 business days.
Made-to-order or customized items: Typically require 15–30 business days before shipment.
Processing times may vary depending on the design, customization requirements, order volume, material availability, or seasonal demand.

Business days do not include weekends or public holidays. For made-to-order items, production begins after all required measurements and customization details have been confirmed.

Estimated Delivery Times

After processing, estimated transit times are:

United States: 5–12 business days
Canada, United Kingdom, Europe, and Australia: 7–15 business days
Other international destinations: 10–20 business days
Express shipping, when available: 3–7 business days

Delivery estimates begin when the carrier accepts the package. Processing and transit times are separate.

These timeframes are estimates and are not guaranteed. Customs inspections, severe weather, carrier disruptions, holidays, and other circumstances outside our control may cause delays.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on the destination, package size, and selected delivery service.

Any free-shipping promotion applies only when clearly stated on our website or during checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing tracking information. Please allow up to 48 hours for tracking updates to appear after shipment.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly shown as included during checkout, these charges are the customer’s responsibility. SOLIVELLE BRIDAL does not control these fees and cannot predict their amount.

Customers are responsible for complying with the import requirements of their destination country. Refusing a shipment because of customs charges may result in return and handling costs being deducted from any eligible refund.

Shipping Address

Please verify that your name, address, apartment number, postal code, telephone number, and other delivery details are correct before placing an order.

Address changes may be requested within 24 hours of purchase, but cannot be guaranteed once processing or shipment has begun.

SOLIVELLE BRIDAL is not responsible for delays or losses caused by an incomplete or incorrect address supplied by the customer. Additional reshipping charges may apply if a package is returned to us.

Wedding and Event Dates

Please order as early as possible and allow sufficient time for production, international transit, customs clearance, and any alterations you may require.

If you have a wedding or event deadline, contact us before ordering. We will advise whether the requested timeline appears achievable, but delivery by a specific date cannot be guaranteed unless expressly confirmed in writing.

Delayed or Lost Packages

If tracking has not updated for an extended period or your package appears delayed, please contact us through our Contact page. We will assist you in contacting the carrier and, where appropriate, opening an investigation.

Carrier investigations may take several business days. We cannot issue a replacement or eligible refund until the carrier investigation has been completed when required.

Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package:

Check with household members, neighbors, reception areas, and other safe delivery locations.
Contact the shipping carrier for delivery details.
Contact SOLIVELLE BRIDAL as soon as possible if the package remains missing.

We will assist with available carrier procedures, but cannot guarantee reimbursement for packages confirmed as correctly delivered by the carrier.

Damaged, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery through our Contact page.

Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label

Keep all original packaging until the issue has been resolved.

Split Shipments

Orders containing multiple items may be shipped separately. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees unless agreed upon in advance.